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Program Type
Full qualification
Duration i Indicative duration range based on actual student completion. For apprenticeships and traineeships, the duration includes study and employment under a training contract. A dash indicates insufficient data is available.
This is a qualification for a person who is engaged in the rail customer service environment.
They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.
This qualification is aligned to the following defined roles:
passenger service officer
senior customer service assistant/officer
station manager
station officer
train conductor.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Some training providers will let you enrol online while others may not. All training providers will need to see some documentation, like personal identification or school results, and all will ask you to have a Unique Student Identifier. Once you've found a training provider you like the look of, get in touch with them to see how they can help you enrol.
You can visit this provider’s course offering/s on provider’s website.
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Send an enquiry
Send an enquiry using the form on the left. Alternatively, here is how to contact your nearest Training Services NSW office.
Ring 13 28 11 to be directed to your nearest office or navigate to the Contact Us page to view our locations.
How long will it take to complete this qualification?
Short Course
All short courses are currently shown as under 4 months duration, based on the Department of Education's internal data analysis. Ask your provider for more information.
Qualification
Duration information is based on 20 hours of class time per week and uses aggregated data reported to the Department by Smart and Skilled providers.
Apprenticeships and Traineeships
The duration indicates contract term which includes both formal training and full-time employment under a training contract. This is based on aggregated data reported to the Department by Smart and Skilled providers. Click here for more information about doing an apprenticeship or traineeship and ask your provider for guidance on your individual circumstances.
