This qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.

Possible job titles include:

• account coordinator
• assistant manager
• marketing coordinator
• operations supervisor
• product coordinator
• promotions officer
• reservations sales or call centre supervisor
• senior operations coordinator
• senior or supervisory retail consultant
• sales coordinator
• sales executive.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.