This qualification reflects the role of administration staff within the real estate sector of the property services industry who apply knowledge of real estate procedures, forms and documents; knowledge of customer service standards and customer expectations; and knowledge of real estate services and technical processes to support real estate agency operational functions.

This qualification applies to administration and support staff working in the real estate sector including residential, commercial, stock and station, auctioneering or buyer’s agent operations.

Occupational titles may include:

• Real Estate Agent Office Assistant
• Real Estate Sales Assistant
• Assistant Property Manager
• Marketing and Administration Assistant.

Staff who hold this qualification are commonly engaged with:

• receiving, recording and following up enquiries with vendors or buyers, lessors or tenants, by phone, email and in person
• using forms and documents to assist in preparing contracts for sale or lease, correspondence with vendors, buyers, lessors or tenants
• scheduling and assisting with property inspections
• maintaining data relating to clients and prospects including vendors, buyers, lessors or tenants
• assisting with development of a client base through prospecting activities such as cold calls, door knocking, attendance at open homes
• conducting approved transactions through trust accounts
• receiving and processing payments and maintaining basic financial records
• applying ethical standards and practices
• conducting basic administration duties including using business technology, preparing documents, maintaining appointment schedules and providing customer service.

Licensing, legislative, regulatory or certification requirements

Legislative, regulatory or certification requirements apply to real estate practices in all states and territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.